Common questions

A few warm answers.

Is this a prediction?+

No. We look at a photo of your little one's foot and write a tender portrait of who they already are. Soft as a baby book, not a prediction, not a horoscope.

When should we do it?+

Anytime in the first months. Some parents do it the day they come home. Some do it at a christening. Some at the first birthday.

Will the same baby get the same portrait twice?+

Each portrait is written fresh from the photo and the details you share. It will be its own piece.

Is the photo private?+

Yes. Stored securely, never shared with anyone, and never used to train any AI model. You can delete it at any time at privacy@firstprint.app.

Can I get a refund?+

Yes. If your portrait doesn't feel right, the writing failed, or your portrait was never delivered, email support@firstprint.app within 7 days and we'll either rewrite it once or refund you, your choice.

How long does it take?+

About a minute after payment. You'll be notified by email the moment your portrait is ready, and it will also appear in your dashboard.

Can I have multiple portraits for the same baby?+

Absolutely. Each portrait is a separate purchase. Many parents come back for milestone moments (birthday, first steps) or to gift one to a relative.

Who is behind FirstPrint?+

FirstPrint is made by Metaieb LLC, a small studio in Culver City, California. We build quiet, soulful products that celebrate the tender side of everyday life.